We consider all of our customers' information to be confidential. We do not share or sell any of our customers' information with any organization or entity. All credit card and customer information is encrypted and transmitted using 128-bit SSL technology. We use Paytrace to verify credit card payments and protect against fraud for our customers and our company.
We have implemented a Google Analytic feature based on Display Advertising (e.g., Re-marketing, Google Display Network Impression Reporting, the Double-click Campaign Manager integration, or Google Analytic Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytic for Display Advertising and customize Google Display Network ads.
Orders that total more than $75 have an option for free shipping (excluding over-sized items). When free shipping is chosen for an order, the order will be shipped via UPS Ground or US Mail. Generally, it will be whichever method is cheaper and/or offers faster transit times. Free shipping is only available for orders shipping to the continental United States.
We offer several antennas that are too large to ship via UPS. These items can only be shipped via USPS. You will notice that there is only one shipping option available during check out for these over-sized items. Also, these items need to ship separately from other otems that you may want to purchase. In that case, please place a separate order.
We offer several items that are considered hazardous for shipping, including lithium-ion batteries. There are oftentimes limits to shipping quantities and methods of shipping. In some cases, these items can only ship via ground transportation and may have a longer transit time to their destination. Due to shipping requirements, we may need to change the selected shipping method.
We are only able to ship on "business days", Monday - Friday. We are unable ship on weekends or holidays including the Day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. We make every effort to ship orders placed by 2:00 PM Pacific time the same day. Orders placed after 2:00 PM or on a weekend or holiday will be shipped promptly the very next business day.
Please note that transit times will vary based on the selected carrier and we cannot guarantee their services. Check carrier websites for transit estimates and days of operation which can affect time in transit.
We do not currently ship internationally.
We want your shopping experience with us to be as simple and easy as possible. For most of our products, we offer a 30 day returns policy, with some exclusions (please see exclusions below). All returns must be authorized prior to returning them to us.
Items being returned for a refund must be in new sellable condition with all accessories and printed materials intact. A 10% return processing fee will be deducted from the refund. Return authorizations can be requested within 30 days of purchase by phone, email, or through the orders section of our website (account required). You will receive a confirmation email once the return has been received and approved.
We do not provide return shipping (return labels, etc.) for your approved product returns.
Products must be shipped in an outer carton and contain a valid RA number clearly written on the outside of the shipping box/carton. If your return fails to meet our conditions, at our discretion, product(s) will be rejected, only a partial refund will be offered, and/or additional fees may be assessed. If your order was placed with free shipping and then returned, the original shipping cost will be deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.
A defective product is an item that, after being set up properly, does not operate correctly on initial use. We recommend that you do a bit of troubleshooting, either on your own or with us, before deciding to return the product. We have lots of troubleshooting information that could solve your problem!
Products found to be defective upon initial use or installation will be exchanged (if available) or refunded. If you have a defective radio that you want to get replaced, there is no need to send back all of the items, especially if you have already installed some of the accessories. For example, you would only need to send us the radio and microphone. If you receive a defective item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
Microphones are not eligible for return. Any media such as erasable flash cards, movies, music CDs, and software are acceptable if it is unopened. Oversized items cannot be returned, and are covered by the manufacturer’s warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc.) are sold as-is and cannot be returned. Any product that has been damaged by user, engraved, modified or has internal tampering is not acceptable for return. Some products, including Astron power supplies and converters, are covered by factory warranty only and would need to be sent to the manufacturer for replacement or repair depending on the manufacturer's warranty policy.
Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon acceptance of the claim from the carrier, we will reship the product. Each case is handled on a personal level and we will do our best to get replacement product to you as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
Any item purchased on or between 11/01 and 12/20 will have an extended returns period through January 20th. Gifts that don't work out can be returned. Happy holidays!